Refund policy
Antique Purchase Policy
Each antique I bring to FrenchGardenHouse has been chosen for its beauty, character, and the story it carries. These are one-of-a-kind treasures, and their age, patina, imperfections, and marks of time are part of what makes them so special.
Because of their unique and often delicate nature, all antique purchases are considered final sale. I encourage you to take your time looking through the photographs and description, and I am always happy to answer questions or provide additional photographs before your purchase.
I want you to feel confident in your choice and, most of all, delighted when your antique arrives and finds its place in your home.
Returns
Each one of our pieces is carefully selected for its individuality, age, and character. Returns must be requested within 7 days of delivery. These items are final sale: antique and vintage, books and ephemera, antique and vintage jewelry. We provide detailed photography and descriptions so you feel fully informed prior to purchase, and we are always happy to answer questions or provide additional images before you place your order.
Once approved, returns must be shipped back promptly in the same condition in which the item was originally received.
- The customer is responsible for return packaging, shipping costs, and any applicable import duties
- A 20% restocking fee applies *
- Sale and discounted items are final sale and not eligible for return
- Any damage incurred during return transit is the customer’s responsibility
- We do not offer exchanges
Please do not return an item to us at our Huntington Beach address without prior authorization, we will have to return your package to you at your cost.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at frenchgardenhouse@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at frenchgardenhouse@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at frenchgardenhouse@gmail.com.