CUSTOMER CARE
WE ONLY SHIP TO THE USA.
Your security and privacy is very important to us. FrenchGardenHouse collects customer information to make your online shopping experience the very best possible. We respect your privacy, and will never share any of your information with a third party without your permission.
Our site is secured by encryption tools by our website host. Our secure check~out system is highly encrypted for your safety. All your payment information is processed through Paypal, the most secure check out system available with security levels on par with the US Military. Your information is protected by Paypal's SSL Encryption for the highest level of Internet Security.
We accept payment via Visa, Master Card, Discover and American Express. You can also pay by direct bank transfer or from your checking or savings account via Paypal. For your convenience we can also accept credit cards directly over the telephone, pls. call us at (714) 454-3231. Our business hours are 9 - 5, Monday ~ Saturday, California {Pacific Time}
We do accept checks and money orders on occasion. If you would like to send a check, please call us for approval at 714 454 3231. Checks will need to clear the bank first, before merchandise will be shipped out, this can take up to 10 days. International orders must be paid with a credit card.
We will reserve items purchased by check for you for five days. If we don't receive your payment within 5 days from when you order it, we will place it back in inventory. Because we sell mostly one of a kind items, and often have more than one interested buyer, we can't promise you that this item will be available should you not get your payment to us in time. The best way to pay for your item is via Credit Card as indicated above. CALIFORNIA RESIDENTS MUST PAY SALES TAX OR PROVIDE US WITH A COPY OF A VALID RESALE CERTIFICATE.
We know that sometimes you may discover the perfect treasure but need a bit more time to fit it into your budget. We can accept layaways for orders over $500.00. We ask for a 50% deposit, and the remaining 50% due within 30 days. If you would like to arrange a layaway, please email us to ask before making your purchase. Deposits are non-refundable, if you discontinue your payment you will forfeit any monies paid.
Your satisfaction is most important to us, so we pack everything ourselves. If you purchase multiple items, you may receive more than one package. Our items are shipped via UPS or Priority Mail, depending on size and weight restrictions. Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you.
Our charges are as follows:
0 -45 = $9.00
45.01 -65 =$12.00
65.01 -90 =$15.00
90.01 -125 =$18.00
125.01-240 =$24.00
*orders over $240 sometimes incur a total of 10% of total order if your item is extra large or heavy. Please contact us if you have questions...most often, we don't charge the extra, but we can let you know if you ask. Extra shipping will be invoiced and paid separately.
Shipping Rates are for Continental US ONLY - All others (including Alaska & Hawaii) may have slightly higher charges for shipping. We will invoice for additional shipping should this be needed before your package is shipped.
In case the shipper damages your item, please let us know immediately.
To make a successful damage claim:
- If your order includes Standard Delivery and you are not able to inspect the items completely before the delivery driver leaves, you have 48 hours to notify us.
- Take photos of the damage to the items AND also the packing materials.
- Please Email photos and a written description of the damage to us.
- Please keep all packaging to assist in the claim with the shipping company.
- Please contact us to make FrenchGardenHouse aware of any special delivery requirements that must be taken for the item to reach the final destination.
Due to overseas logistics and costs incurred to procure our items, as well as the very high costs to ship antiques from Europe, all sales are final. We truly appreciate your business, all purchases are yours to keep and treasure. We try to describe all pieces accurately through words and photos. Our antique and vintage items are time worn, sometimes shabby, they have those lovely dings, scratches and other wear that make them truly well-loved. We rarely sell "perfect" antiques, and strive to provide you with detailed photos and/or descriptions on each of our items so that you can make educated decisions.
Please email any questions or concerns about an item prior to making your purchase, we're happy to clarify any flaws, send additional photos to assist you with your selection! Please read the item descriptions and measurements provided, and ask questions about the photos before making a purchase.
Please do not return an item to us at our Huntington Beach address without prior authorization, we will have to return your package to you at your cost.
There will be a 20% re-stocking fee that covers our credit charges etc.
In the event of a disputed credit card charge, which is ultimately found to have been legitimate or which otherwise finds, in whole or in part, in favor of FrenchGardenHouse, the customer shall be responsible for all attorneys' fees and costs borne by FrenchGardenHouse. The terms of any purchase from or dispute with FrenchGardenHouse shall be governed by California law, and any litigation arising out of such dispute shall be brought in the State of California, County of Orange, in the district governing the City of Huntington Beach.
In the unlikely event that your item is received damaged by the shipper, please notify us within 48 hours of receipt. Please keep all packaging and boxing materials.
We offer exclusive trade pricing and services to designers and architects on a tiered level beginning at 10% off. Please email us the following:
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Your Name
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Business Name and Address
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Phone number
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Email
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Resale Certificate(s) – completed certificates are mandatory for each state where you are seeking tax exemption (we will send you one)
Please assemble at least two of the qualifications shown, below, and attach to your email or send to us in the mail.
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ASID American Society of Interior Designers or international affiliate
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IIDA International Interior Design Association
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AIA American Institute of Architects
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IDS Interior Design Society
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CID Certified Interior Decorators International
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NKBA National Kitchen & Bath Association
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APLD Association of Professional Landscape Designers
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A staging organization, such as ASP, HSR, IRIS, IRN
Inaccuracy Disclaimer: From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. FrenchGardenHouse reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time.
Because every computer monitor displays color differently, we can't be responsible for variations between the actual product color and how it is displayed on your screen. Merchandise descriptions including colors or shades, textures and other features are provided by the manufacturer, FrenchGardenHouse can't assume liability whatsoever for the description, for variance in colors or textures, minor imperfections and/or for a product not meeting with customer satisfaction, unless there is a manufacturer verified defect.
Thank you so much for taking the time to review our policies. We hope that you will be "thrilled" when opening a box from us. We will do our best to make every transaction you have with us a wonderful experience.