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CUSTOMER CARE

Thank you for shopping with us! I hope you will love your purchases, as well as our customer service. Our goal is for you to be completely happy and satisfied that you shopped with us.  We would love to see you again and so appreciate when you refer us to your friends and family. We are dedicated to making your shopping experience with us 100% wonderful!

Your Security

Your security and privacy is very important to us. FrenchGardenHouse collects customer information to make your online shopping experience the very best possible. We respect your privacy, and will never share any of your information with a third party without your permission.

Our site is secured by encryption tools by our website host. Our secure check~out system is highly encrypted for your safety. All your payment information is processed through Paypal, the most secure check out system available with security levels on par with the US Military. Your information is protected by Paypal's SSL Encryption for the highest level of Internet Security.

You can read our Entire Privacy Policy HERE >

Payment Policy

We accept payment via American Express, Discover, Visa and Master Card. You can also pay by direct bank transfer or from your checking or savings account via Paypal. For your convenience we can also accept credit cards directly over the telephone, pls. call us at (714) 454-3231. Our business hours are 9 - 5, Monday ~ Saturday, California {Pacific Time}

Checks and Money Orders

We do accept checks and money orders on occasion.  If you would like to send a check, please call us for approval at 714 454 3231. Checks will need to clear the bank first, before merchandise will be shipped out, this can take up to 10 days. International orders must be paid with a credit card.
 
We will reserve items purchased by check for you for five days. If we don't receive your payment within 5 days from when you order it, we will place it back in inventory. Because we sell mostly one of a kind items, and often have more than one interested buyer, we can't promise you that this item will be available should you not get your payment to us in time. The best way to pay for your item is via Credit Card as indicated above. CALIFORNIA RESIDENTS MUST PAY SALES TAX OR PROVIDE US WITH A COPY OF A VALID RESALE CERTIFICATE.

Layaway

We know that sometimes you may discover the perfect treasure but need a bit more time to fit it into your budget. We can accept layaways for orders over $500.00. We ask for a 50% deposit, and the remaining 50% due within 30 days. If you would like to arrange a layaway, please email us to ask before making your purchase. Deposits are non-refundable, if you discontinue your payment you will forfeit any monies paid.

Shipping

Your satisfaction is most important to us, so we pack everything ourselves. If you purchase multiple items, you may receive more than one package. Our items are shipped via UPS or Priority Mail, depending on size and weight restrictions. Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you.
 
Our charges are as follows:
0 -45 = $9.00
45.01 -65 =$12.00
65.01 -90 =$15.00
90.01 -125 =$18.00
125.01-240 =$24.00
 
*orders over $240 sometimes occur a total of 10% of total order if your item is extra large or heavy. Please contact us if you have questions...most often, we don't charge the extra, but we can let you know if you ask. Extra shipping will be invoiced and paid separately.
 
Shipping Rates are for Continental US ONLY - All others (including Alaska & Hawaii) may have slightly higher charges for shipping. We will invoice for additional shipping should this be needed before your package is shipped. 

WE SHIP MANY ITEMS WORLDWIDE ~ we only ship parcels fully insured. International Buyers, please email us before making your purchase, due to various size restrictions imposed by different countries. Please indicate the item, and your country, along with your city and postal code. At this time we do not ship to China, Italy, and several other countries due to customs issues. 
 
International items are shipped via US Airmail insured. Some items are oversized and can't be shipped Internationally, so please check with us prior to purchase. We will ship your items as quickly as possible, but please allow sufficient time for items to be properly boxed for shipping, and to clear your country's customs. Please be aware that your Customs Dept. may charge you a customs fee, import tax or other duty, this is your responsibility to pay, FrenchGardenHouse is not responsible for any portion of this payment.

 

In case the shipper damages your item, please let us know immediately.

To make a successful damage claim:

  1. If your order includes Standard Delivery and you are not able to inspect the items completely before the delivery driver leaves, you have 48 hours to notify us.
  2. Take photos of the damage to the items AND also the packing materials.
  3. Please Email photos and a written description of the damage to us.
  4. Please keep all packaging to assist in the claim with the shipping company.
  5. Please contact us to make FrenchGardenHouse aware of any special delivery requirements that must be taken for the item to reach the final destination.

 

We care about the way we do business. We are a small business but we are committed to GREEN.

*We offer Antiques and Vintage items, the ultimate in re~using and re~purposing.
*We seek out new products of high quality, things that will last and add beauty for many years, for you to feather your own nest with, or to give as a long lasting gift.
*We utilize recycled paper shredding as filler in most of our packages, we ask that you please deposit this in your recycling bin, if your city's Trash Service provides these.
*All our shipping boxes, tissue and bags are made with recycled paper, they are also made in the USA. We always re-use packing material, at times we use boxes we are recycling ourselves to ship your items, but only when doing so will retain the utmost in safety for your purchases.
*We will consolidate your order into as few containers as safely possible. We are constantly trying to update the "way we do things" in order to make a difference.

RETURNS

Due to the very high costs to ship antiques from Europe, all sales are final. We truly appreciate your business, all purchases are yours to keep and treasure. We try to describe all pieces accurately and to point out any "flaws". Our antique and vintage items are time worn, sometimes Shabby, they have those lovely dings, scratches and other wear that make them truly well~loved. We rarely sell "perfect" antiques, and we will always point out any flaws in our descriptions. We strive to provide you with detailed photos and descriptions on each of our items so that you can make educated decisions
 
Please email any questions or concerns about an item prior to making your purchase, we're happy to assist you with your selection! Please read the item descriptions and measurements provided before making a purchase.
 
Please do not return an item to us at our Huntington Beach address without prior authorization, we will have to return your package to you at your cost.
 
If you are truly unhappy with an antique piece that you purchase from us, please use the CONTACT US link, attn: Lidy. I truly do want you to be more than delighted with an antique piece you purchase from FrenchGardenHouse.  There will be a 20% re-stocking fee.
 
In the event of a disputed credit card charge, which is ultimately found to have been legitimate or which otherwise finds, in whole or in part, in favor of FrenchGardenHouse, the customer shall be responsible for all attorneys' fees and costs borne by FrenchGardenHouse. The terms of any purchase from or dispute with FrenchgardenHouse shall be governed by California law, and any litigation arising out of such dispute shall be brought in the State of California, County of Orange, in the district governing the City of Huntington Beach.
 
In the unlikely event that your item is received damaged by the shipper, please notify us within 48 hours of receipt. Please keep all packaging and boxing materials. Please see our complete special order policy.

To the Trade Program:

We offer exclusive trade pricing and services to designers and architects on a tiered level. To view our policy and trade program where designers receive special trade pricing and applicable tax exemption, please see our Trade Benefits Program.
 

Legal Statement: FrenchGardenHouse® is a registered trademark of FrenchGardenHouse, LLC. All of the content on this website is subject to copyright, trademark, and other intellectual property rights or licenses held by FrenchGardenHouse LLC. Your use of the trademarks and copyrighted material displayed on this website is strictly prohibited. All content included on this site, such as text, graphics, logos, button icons, and images are the property of FrenchGardenHouse.com or its content suppliers and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of FrenchGardenHouse.com and protected by U.S. and international copyright laws.

Inaccuracy Disclaimer: From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. FrenchGardenHouse reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time.
 
Because every computer monitor displays color differently, we can't be responsible for variations between the actual product color and how it is displayed on your screen. Merchandise descriptions including colors or shades, textures and other features are provided by the manufacturer, FrenchGardenHouse can't assume liability whatsoever for the description, for variance in colors or textures, minor imperfections and/or for a product not meeting with customer satisfaction, unless there is a manufacturer verified defect.
 
Thank you so much for taking the time to review our policies. We hope that you will be "thrilled" when opening a box from us. We will do our best to make every transaction you have with us a wonderful experience.
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