FrenchGardenHouse Policies

Policies

Thank you for shopping with us! I hope you will be pleased with our products, as well as our customer service. I am dedicated to making your shopping experience with us be 100% wonderful!

Your Security

Your security and privacy is very important to us. FrenchGardenHouse collects customer information to make your online shopping experience the very best possible. We respect your privacy, and will never share any of your information with a third party without your permission.

Our site is secured by encryption tools by our website host. Our secure check~out system is highly encrypted for your safety. All your payment information is processed through Paypal, the most secure check out system available with security levels on par with the US Military. Your information is protected by Paypal's SSL Encryption for the highest level of Internet Security.

Payment Policy

We accept payment via American Express, Discover, Visa and Master Card. You can also pay by direct bank transfer or from your checking or savings account via Paypal. For your convenience we can also accept credit cards directly over the telephone, pls. call us at (714) 454-3231. Our business hours are 9 - 5, Monday ~ Saturday, California {Pacific Time}

Checks and Money Orders

We are happy to accept checks and money orders. We prefer Cashier's Checks or U. S. Government Postal Money Orders (available at Post Office.) All personal checks and business checks must have an imprinted name and be drawn on a bank in the USA and be written in US Funds. Checks will need to clear the bank first, before merchandise will be shipped out, this can take up to 10 days.

We will reserve items purchased by check for you for five days. If we don't receive your payment within 5 days from when you order it, we will place it back in inventory. Because we sell mostly one of a kind items, and often have more than one interested buyer, we can't promise you that this item will be available should you not get your payment to us in time. The best way to pay for your item is via PayPal as indicated above.

Please be sure to print a copy of your checkout invoice & send along with payment for reference.

CALIFORNIA RESIDENTS MUST PAY SALES TAX OR PROVIDE US WITH A COPY OF A VALID RESALE CERTIFICATE.

Layaway

We are happy to accept layaways for orders over $100.00. We ask for a 50% deposit, and the remaining 50% due within 30 days. If you would like to arrange a layaway, please ask before making your purchase. Deposits are non-refundable. Please feel free to inquire for more information on doing layaway.

Shipping

Your satisfaction is most important to us, so we pack everything ourselves. If you purchase multiple items, you may receive more than one package. Our items are shipped via UPS or Priority Mail, depending on size and weight restrictions. Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you.

Our charges are as follows:

0 -45 = $9.00
45.01 -65 =$12.00
65.01 -90 =$15.00
90.01 -125 =$18.00
125.01-240 =$24.00

*orders over $240. 10% of total order. Extra shipping will be invoiced and paid separately.

Shipping Rates are for Continental US ONLY - All others (including Alaska & Hawaii) may have slightly higher charges for shipping. We will invoice for additional shipping should this be needed before your package is shipped.

We love to make things pretty, however we also love keeping our earth pretty. At times we may use recycled boxes to ship your items, but only when doing so will retain the utmost in safety for your purchases.

WE SHIP MANY ITEMS WORLDWIDE ~ International Buyers, please email us before making your purchase, due to various size restrictions imposed by different countries. Please indicate the item, and your country, along with your city and postal code.

International items are shipped via US Airmail insured. Some items are oversized and can't be shipped Internationally, so please check with us prior to purchase. We will ship your items as quickly as possible, but please allow sufficient time for items to be properly boxed for shipping, and to clear your country's customs.

Returns

We try to describe all pieces accurately and to point out any "flaws". Our antique and vintage items are time worn, sometimes Shabby, they have those lovely dings, scratches and other wear that make them truly well~loved. We rarely sell "perfect" antiques, and we will always point out any flaws in our descriptions.

All sales are final. Please email any questions or concerns about an item prior to making your purchase, we're happy to assist you with your selection! Please read the item descriptions and measurements provided before making a purchase. Special Order Items are always non-returnable, as we order these pieces just for you.

In the unlikely event that your item is received damaged by the shipper, please notify us within 48 hours of receipt. Please keep all packaging and boxing materials.

All content included on this site, such as text, graphics, logos, button icons, and images are the property of FrenchGardenHouse.com or its content suppliers and is protected by United States and international copyright laws. Unauthorized reproduction and/or use of said items is strictly prohibited. The compilation of all content on this site is the exclusive property of FrenchGardenHouse.com and protected by U.S. and international copyright laws.

Inaccuracy Disclaimer

From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. FrenchGardenHouse reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time.

Thank you so much for taking the time to review our policies. We hope that you will be "thrilled" when opening a box from us. We will do our best to make every transaction you have with us a wonderful experience.

with warmest regards,